BenQ Materials continues to interact with stakeholders in order to establish communication and response mechanism for sustainability issues. Through the five aspects of “Responsibly, Influence, Tension, Diverse Perspectives, Dependency” of the A1000 SES Standard, important stakeholders are identified. After the assessment and discussion of functional supervisors of BenQ Materials related to the promotion of sustainability, five categories of important stakeholder categories are identified as Shareholders, Customers, Employees, Suppliers, and Banks.
| Type of Stakeholder |
What it means for BenQ materials |
Responsible Department |
Engagement Method/ Frequency |
Engagement Result |
|
Shareholders
|
Both institutional investors and natural person investors are investors in BenQ Materials, which provides consistent information transparency (financial and non-financial related information) for the benefit of its shareholders. |
Corporate Governance Group |
- Report of the Board of Directors and Audit Committee (Quarterly)
- Ordinary General Meeting (annually)
- Corporate Presentation (quarterly)
- Public Information Observation Post (from time to time)
- Spokesperson system (from time to time)
- Company's official website and investor mailbox (from time to time)
|
- Report of the Board of Directors and Audit Committee (6 times / 5 times)
- Ordinary General Meeting (1 time)
- Corporate Presentation (5 sessions)
- Public Information Observation Post (from time to time)
- Spokesperson system (from time to time)
- Company's official website and investor mailbox (from time to time)
|
|
Customers
|
Customers are a source of revenue generation and a partner for continuous innovation in product and technology development, and it is BenQ Materials's goal to work with customers for continuous improvement towards sustainable development. |
Product Lifecycle and Innovation Group |
- Customer Satisfaction Survey (Quarterly)
- Customer's supplier audits (annually)
- Customer's suppliers' meeting (annually)
|
- Customer Satisfaction Survey (4 times)
- Customer's supplier audit (1 time)
- Customer's suppliers' meeting (1 time)
|
| Employees |
BenQ Materials provides a competitive environment and an open and diverse workplace to attract talented people to grow with the company and create new opportunities. |
Community Engagement Group |
- Labour Conference (quarterly)
- Business Presentation (Quarterly)）
- FWC meetings (quarterly)
- Seminar for direct factory staff (from time to time)
- Unlawful infringement complaint telephone number and mailbox (at any time)
- Good Q Home Delivery app (anytime)
- General Manager's Mailbox (at any time)
- External reporting box (at any time)
|
- Labour Conference (4 sessions)
- Business Presentation (4 sessions)
- Fook Committee Meeting (4 sessions)
- Good Q Home Delivery app staff comments (34 pieces)
|
| Supplier |
Through the collaborative efforts of our suppliers, BenQ Materials is able to provide quality products and services to our customers. Enhancing the overall sustainable supply chain management and capabilities is the next stage. |
Supply Chain Team |
- Key Supplier Ratings (semi-annually)
- Critical Supplier Documentation Audit (annually)
- On-site counselling audits (irregular)
- Hazardous Substances Management Policy (from time to time)
|
- Key Supplier Ratings (100% complete)
- Critical Supplier Documentation Audit (100% complete)
- Hazardous Substance Management Policy (100% sign back)
|
| Banks |
Through close communication and interaction with banks, we are able to secure a stable source of working capital and competitive interest rates to enable the Company to operate in a stable manner. |
Corporate Governance Group |
|
- Maintained close relationship with banks to secure the necessary loan facilities for BenQ materials.
|
Stakeholder Engagement Method
The establishment of a dedicated email address by BenQ Materials for soliciting feedback from stakeholders is the primary communication channel.
Collect Sustainability Issues
BenQ Materials developed a survey questionnaire covering 19 sustainability issues, taking into account the GRI Sustainability Reporting Guidelines and industry attributes, as well as information gathered from external sustainability reports.
Identifying actual and potential impacts
To identify the actual/potential, positive/negative impact of each issue on the economy, environment and society in the course of BenQ's operations, 13 core executives conducted impact analyses on the 19 sustainability issues mentioned above.
Survey of Stakeholder Concerns
In order to understand the concerns and expectations of key stakeholders on the various sustainability issues promoted by BenQ Materials, a questionnaire on sustainability issues was sent to key stakeholders through the responsible department and 347 valid responses were received.
Sustainable Issue Impact Analysis
Based on the analysis conducted by 13 senior executives using a two-dimensional approach of "severity" and "likelihood," the impacts of various sustainability issues were assessed and differentiated between positive and negative impacts. When evaluating the impact severity, if a particular issue posed actual or potential human rights risks, it was rated with the highest severity. Additionally, stakeholders' level of concern for each issue was taken into account. These results were then plotted on a three-dimensional sustainability issue impact analysis matrix, which serves as a tool for BenQ Materials to continuously assess the degree of sustainability issue impact.
Positive severity
Negative severity
- Note: The X-axis represents impact severity (positive/negative), the Y-axis represents impact likelihood, and the size of the bubbles represents stakeholder concern.
Decision on Major Sustainability Disclosure
In January 2023, during a senior executive meeting at BenQ Materials, the core executives of the Sustainability Committee conducted comprehensive discussions and evaluations based on the Sustainability Issue Impact Analysis Matrix and the interim achievements of annual sustainability initiatives. As a result, eight significant disclosure topics, including "Sustainable Supply Chain," "Tax Management," "Innovation Management," "Information Security," "Quality Management," "Climate Strategy," "Talent Attraction and Retention," and "Occupational Health and Safety," were identified and designated as the basis for disclosure in BenQ Materials' 2022 Sustainability Report.
