Quality Management

Quality management

• Establish and optimize new product development andnew film materi al verification mechanisms to ensure products meet customer requirements.
• Improve process capability and effectively reduce defect rates and production costs through optimization of process parameters, equipment, and cleanliness, as well as the introduction of new equipment and AOI upgrades.
• Integrate historical process data and machine learning analysis to establish key process factor models, promoting breakthroughs in process technologies and upgrades to product capabilities.
• Build equipment early warning monitoring and IoT platforms, combined with quality tools such as FMEA and CI, to strengthen process stability and operational efficiency.

Supplier Quality management

• Supplier component analysis inspection reports are systemized through COA (Certificate of Analysis) and connected with SPC (Statistical Process Control) systems.
• QBR (Quarterly Business Review) evaluations are conducted every six months. For suppliers that had quality issues during the year, onsite audits are arranged to confirm and track improvement results.
• The supplier management platform has fully introduced systemized QBR evaluations, supplier on-site audits, raw material abnormality management, and a real-time system-based approved supplier list.

Product return

• In 2025, the return rate was 0.57%, which did not meet the target of 0.2%. The main reasons included bright spots in high-specification models, insufficient product capability and process capability. Subsequent improvements included environmental rectification, optimization of cleaning methods, and the introduction of UV and water-blocking materials to enhance AOI interception capability. At the same time, new verification indicators were established and verification processes were strengthened.
• No customer-end recall cases

Quality management

• Received the Annual Supplier Special Award from a Japanese Tier 1 customer, becoming the first overseas supplier to receive this award from the customer.
• Yunlin Plant obtained ISO 9001 certification.
• Yunlin Plant passed the supplier audit of a Taiwanese automotive battery cell customer on the first attempt.
• Seven MBO improvement projects were advanced
• Refinement of CP (Control Plan) and SOP 3.0 change management, covering 11 items.
• Optimized the VSOP training system and continued to promote 12 initiatives
• Customer satisfaction surveys are conducted every quarter. The 2025 customer satisfaction survey result was 98%, and overall satisfaction met the Company’s target.

Supplier Quality management

• Customer satisfaction surveys are conducted quarterly in four major aspects: product quality, delivery quality, service quality, and R&D technology. In 2025, the Company received an S-grade supplier rating from a Japanese Tier 1 customer for the fifth consecutive time and received the customer’s Annual Supplier Special Award. It also received an annual Grade A supplier rating from an important Chinese Tier 1 customer.
• Supplier management covers processes from raw material inspection to guidance. Management is conducted across 12 aspects, including quality targets, quality assurance mechanisms, product acceptance, handling of quality abnormalities, product engineering changes, continuous improvement, and supplier audits, to provide better supply quality.

Product return

• No product return/ customer-end recall cases

Quality management

• Existing quality mechanisms are maintained as the basis for product management and monitoring.
• Project teams continue to be established to implement customer complaint quality improvement projects (CIP). To reduce the number of quality complaints in Taiwan, improvement efforts focused on contact lens comfort. After improvement, the overall lens side profile configuration met design requirements, effectively reducing foreign body sensation caused by lens displacement. 
• The customer complaint rate was 466 dppm, meeting the quality target of ≤500 dppm.

Supplier Quality management

• Existing quality mechanisms are maintained as the basis for product management and monitoring.

• A total of 14 new supplier evaluations and 16 re-evaluations of existing suppliers were completed, with a completion rate of 100%

• TQDC Evaluation: Evaluations are conducted quarterly for approved suppliers. The completion rate for suppliers subject to evaluation in 2025 was 100%

• The supplier quarterly monitoring and evaluation grading system was revised from the original three levels of A to C to five levels of A to E. The evaluation aspects include procurement cooperation, technical capability, and quality control management. Appropriate cooperation policies areestablished based on the grade to strengthen supplier collaboration in a  more refined manner.
• Audit Results: 111 Grade A suppliers; audit ratio: 100%.

Product return

• No product returns or recalls.

Quality management

• Raw materials are sampled and controlled in accordance with regulations during incoming inspection, within the production process, and before shipment.
• Quality improvement and review continued: 
• For curl improvement, the curl failure rate of PU + medium-denier fabric decreased by 11.9%, and the curl failure rate of PO + low-denier fabric decreased by 39.7%.
• Obtained ISO 9001.
• Obtained bluesign® certification.
• Obtained Higg Index certification.
• Obtained GRS certification. 
• See Xpore website for details.

Supplier Quality management

• Use bluesign®-approved chemical products or raw material suppliers to ensure that no hazardous substances are used in production processes.
• Multi-aspect supplier evaluations are conducted for supplier processes, mechanisms, testing, environmental protection, human rights, safety, and health. Four self-assessments were conducted, with a pass rate of 100%.

Product return

• No product returns or recalls.