Quality Management

Quality management

• Optimize validation indicator conditions during the new product development stage to meet customer requirements and improve factory production success rate to 100%.
• Adjust factory process parameters and hardware to address raw material defects. Introduce new equipment for removing foreign objects to enhance process cleanliness and production capability, ensuring new products meet customer requirements and achieve zero customer complaints.
• Continuously establish and optimize verification indicators for new film materials to support technological breakthroughs in processes.
• Investigate and simulate end-customer and consumer usage methods to further upgrade new product capabilities.
• Collect historical OK/NG data and use machine learning to analyze and establish key process influencing factors.
• Implement equipment pre-warning monitoring, automatic data collection, and build an IoT platform.
• Upgrade automated optical inspection software and hardware to reduce product failure rates and production costs.
• Utilize quality tools such as Failure Mode and Effect Analysis (FMEA) and continuous improvement projects.

Supplier Quality management

• Systematize supplier component analysis inspection reports (Certificate of Analysis, COA) and integrate with the Statistical Process Control (SPC) system.
• Conduct Quarterly Business Reviews (QBR) semi-annually. For suppliers with quality issues within the year, arrange on-site audits to verify and track improvement effectiveness.

Product return

• Return rate was 0.26%, which did not meet the target of 0.15%. The main reasons for not meeting the target are:
• Negative warping: Inadequate hardness of laminating wheels leading to a decrease in warp levels. The hardness management mechanism for laminating wheels has been redefined, with stricter warp specifications and increased monitoring of warp levels during production.
• Scratches: Established a real-time alert mechanism for monitoring the rotation speed of small package corner rollers across all lines.

Quality management

• Received an S-grade excellent supplier evaluation from a Tier 1 Japanese customer.
• External audit deficiencies decreased by 89%, and IPQA (In-Process Quality Assurance) audit deficiencies decreased by 83%.
• High-risk error-proofing guidance implemented, resulting in the addition of 21 error-proofing devices, 67 enhancements to error-proofing mechanisms, and 8 new equipment warning functions.
• Developed the OCTS one-click traceability system, reducing the time required for investigating customer feedback anomalies by 98%, thereby speeding up the timeliness of customer feedback responses.

Supplier Quality management

• Supplier management from raw material inspection to guidance has significantly reduced raw material defect rates, providing better supply quality. Management is carried out across 12 dimensions including quality objectives, quality assurance mechanisms, product acceptance, quality anomaly handling, product engineering changes, continuous improvement, and supplier audits.
• Key packaging material suppliers receive guidance to establish correct concepts for root cause investigation and corrective actions. The Quality Business Review (QBR) score increased by 0.5 points compared to 2022.

Product return

• Return Merchandise Authorization (RMA) amount decreased by 85% compared to 2022.
• No product recall cases from customers.

Quality management

• Vision Care:

• Skin Care:

• Medical Packaging:

• Wound Care:

Supplier Quality management

• Vision Care:

• Skin Care:

• Medical Packaging:

• Wound Care:

Product return

• No product returns/recalls issues.

Quality management

• Raw materials are sampled and inspected during production and before shipment as per regulations.
• Continuous quality improvement and review (using flattening machines to reduce seam marks, reducing defect count from 8 to 2, a 75% improvement).
• Obtained ISO 9001 certification.
• Obtained Bluesign certification.
• Obtained GRS (Global Recycled Standard) certification.
• Obtained OEKO-TEX certification.

Supplier Quality management

• Use bluesign® approved chemical products or raw material suppliers to ensure no harmful substances are used in the production process.
• Conduct multi-faceted supplier evaluations focusing on processes, facilities, testing, environmental impact, human rights, and health and safety. Evaluated 3 suppliers internally, achieving a 100% pass rate.

Product return

• No product returns/recalls issues.